Delivery & returns


In case you decide to collect your watch, we will supply delivery services to you, and we will try to ensure that your order is delivered as soon as possible, but there may be circumstances where delivery is delayed because of events beyond our reasonable control (for example, inability to delivery due to the activity/inactivity of the customs authorities), which can cause delay in delivery. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused because of such delay.

If no one is available at your address to sign for your order, you will need to contact our delivery partner YSDS to rearrange delivery.

In certain circumstances our delivery partner may provide you with the following options when delivering your order:

  • Signature release: opting out of the requirement to provide a signature on delivery.
  • Re-directing the delivery to a nearest YSDS office (“On Demand Delivery Service”).

By selecting either of these options, you acknowledge and agree that Ineichen Zurich AG shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.

If you purchase watches for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

Please contact Us through e-mail ( for more information.


Depending on where you live, you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 («DSR»).

For further information on cancelling your order under the DSR, please contact Us through e-mail ( section.